Account & Registration
Orders & Minimums
Payments & Pricing
Product Authenticity
Shipping & Delivery
Customs & Import
Returns & Refunds
Services & Features
Account & Registration
How do I create an account with KO:ME Connect?
Create a free account instantly — no approvals needed to start ordering authentic Korean cosmetics wholesale.
Do I need to be a business to register?
KO:ME Connect is open to everyone — resellers, online shop owners, and retail customers can all buy K-Beauty wholesale.
Orders & Minimums
What is the Minimum Order Quantity (MOQ) or Minimum Order Amount (MOA)?
We are a no MOQ Korean cosmetics supplier — order 1 product or 100, no limits.
I can't find the brand or product I'm looking for. What should I do?
Can't find a K-Beauty brand? KO:ME Connect can source it directly from Korea for you.
Can I pre-order or reserve items?
Pre-orders aren't available, but our proxy buying service lets you secure K-Beauty from Korean sites that don't ship overseas.
How long does it take to process an order?
Most Korean cosmetics orders are processed in 3–5 business days before shipping.
Payments & Pricing
What payment methods are accepted?
Pay securely via credit card, PayPal, or bank transfer when buying Korean beauty wholesale.
What currency do you charge in?
All orders are charged in USD.
Do you offer payment terms?
All orders are prepaid — flexible terms may be added for frequent wholesale buyers later.
How are KO:ME Connect prices set?
KO:ME Connect offers prices lower than retail, without the strict bulk requirements of traditional wholesale.
Product Authenticity & Quality
Are KO:ME Connect products authentic?
Yes — we supply only 100% authentic Korean skincare and cosmetics from official distributors.
Do you provide regulatory approval or compliance documents?
KO:ME Connect guarantees authenticity but does not provide regulatory approval — compliance is the buyer's responsibility.
Shipping & Delivery
Where are orders shipped from?
All orders are shipped directly from Seoul, South Korea, the home of K-Beauty.
Do you ship worldwide?
Yes — KO:ME Connect ships K-Beauty wholesale worldwide via FedEx, EMS and Budget Shipping.
How long does shipping take after processing?
International delivery takes 3–15 business days, depending on your location.
What is the total estimated timeline from payment to delivery?
Most buyers receive orders in 6–12 business days (processing + shipping).
How are shipping fees calculated?
Shipping costs depend on weight, volume, and destination country.
Is there a shipping fee?
Yes — prices are EXW Korea (product-only). Shipping, VAT, and duties are extra.
Do you offer free shipping?
At this time, KO:ME Connect does not provide free shipping.
Can I ship my order to a P.O. Box?
We cannot ship to P.O. Boxes, APO, FPO, or DPO addresses.
How do I track my order?
Track your Korean beauty order with the tracking number emailed after shipment.
Customs & Import Duties
Who is responsible for customs clearance and taxes?
All import duties, taxes, and compliance are the buyer's responsibility.
What if my order is blocked or confiscated by customs?
KO:ME Connect is not responsible for orders seized by customs — buyers must check local regulations.
What happens if my package is returned by customs?
Refunds may be possible (minus fees) if customs return your package — but tax refusals are not refundable.
Returns, Damages & Refunds
What should I do if my product is damaged, defective, or incorrect?
Report issues within 7 days with photos — KO:ME Connect covers approved returns.
Can I cancel or modify my order?
Yes, only before shipment. Once shipped, changes aren't possible.
Can I return or exchange items?
We do not offer exchanges — only returns for damaged, defective, or incorrect items.
Can I return items if I ordered the wrong one or changed my mind?
No returns for customer errors or preference changes.
Can I return products if I had a skin reaction?
No refunds for allergic reactions — please review ingredients carefully.
How long does it take to receive a refund?
Refunds are processed within 2–15 business days once approved.
Will I be notified once my return is processed?
Yes — you'll receive an email confirmation once your refund is issued.
Services & Differentiators
Do you offer dropshipping services?
Yes — KO:ME Connect offers K-Beauty dropshipping worldwide, with optional branded packaging.
Do you offer proxy buying services?
Yes — we secure products from Korean shops that don't ship internationally.
What makes KO:ME Connect unique compared to other wholesale suppliers?
We are a no MOQ Korean cosmetics supplier, offering proxy buying, dropshipping, and affordable K-Beauty under $5.